Refund policy

Refund and Return Policy

At LaydBac, every product is uniquely crafted with care and attention to detail. To ensure fairness and transparency, our refund and return guidelines are as follows:

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we’re here to make it right. Please email us at supp@laydbac.com within 3–5 days of delivery with the following:

  • A brief description of the issue.
  • An unboxing video and photos clearly showing the damage, defect, or incorrect item, including the original packaging.

Ensure the item is unworn or unused, with tags intact, and in its original packaging. Once approved, we will arrange a replacement or refund at no additional cost.

Exchanges (Wrong Size)

We encourage you to refer to the size chart before ordering. However, we understand sizing issues may happen and will assist in special cases.

First-Time Sizing Exchange Exception:
For your first order of a particular product, if you’re unsure about sizing, we’ll make an exception and accommodate an exchange. Please email us at supp@laydbac.com within 3–5 days of delivery. Ensure the product is unused, with tags intact, and in its original packaging.

Returns

For any approved returns, we will arrange a reverse pickup within 2–3 business days of your return request. Ensure the product is securely packaged for return to avoid further damage.

Important Notes

  1. Order Accuracy: Double-check your order details (size, color, design) before completing your purchase. Changes or cancellations may not be possible after 24 hours, as orders are processed quickly.
  2. Package Handling: Carefully unbox your package. Refunds for items damaged during unboxing will not be possible without an unboxing video and images of the courier packaging.
  3. Non-Returnable Items: Sale items and gift cards are non-returnable.

Refund Process

  • If a refund is approved after meeting the above conditions, it will be issued to your original payment method.
  • Please allow up to 10–15 business days for the refund to appear, depending on your bank or payment provider.
  • If you haven’t received your refund after 15 business days, contact us at supp@laydbac.com for further assistance.

Have Questions?

For any questions or concerns, check our FAQs or please email us at supp@laydbac.com, and we’ll be happy to help!

Note: This policy is subject to change without prior notice. Please check back periodically for updates.